Refund Policy

At BuySellCy, we are committed to ensuring your satisfaction with every transaction. Our refund policy is designed to protect both buyers and sellers while maintaining a fair and transparent marketplace.

This policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and the timeframes involved.

Valid Refund Reasons

Non-Refundable Items

• Digital Items: Software, e-books, digital downloads (unless defective)
• Personal Items: Items that cannot be resold for hygiene reasons
• Custom Orders: Items made specifically for you
• Perishable Items: Food, plants, or time-sensitive products
• Used Items: Items clearly marked as used with disclosed wear

Step-by-Step Process

Request Deadlines

• General Items: 30 days from delivery date
• Electronics: 14 days from delivery date
• Clothing & Accessories: 30 days from delivery date
• Digital Items: 7 days from purchase date
• Services: Before service completion

Processing Times

Shipping Responsibilities

Return Shipping Guidelines

• Use appropriate packaging to prevent damage
• Include all original items and accessories
• Add tracking number for shipment
• Take photos of packaging before shipping
• Ship within 7 days of refund approval

In some cases, a partial refund may be more appropriate than a full refund. This ensures fairness for both buyers and sellers.

Partial Refund Scenarios

• Minor Damage: Item has slight wear or damage but is still functional
• Missing Accessories: Main item is fine but some accessories are missing
• Size Issues: Item doesn't fit but is in perfect condition
• Late Delivery: Item arrived late but is otherwise satisfactory
• Minor Defects: Small issues that don't affect core functionality

Partial Refund Calculation

If you and the seller cannot reach an agreement, our support team will mediate the dispute to find a fair resolution.

Dispute Process

• Evidence Review: We examine photos, messages, and transaction details
• Policy Application: We apply our policies fairly to both parties
• Communication: We may contact both parties for additional information
• Decision: We make a final decision based on available evidence
• Appeal: Both parties can appeal the decision within 7 days

Required Evidence

If you need help with a refund or have questions about this policy, our support team is here to help.