Find Your Answer
Search through our comprehensive FAQ database
For Buyers
Everything you need to know about buying safely
Look for sellers with verified badges, positive reviews, and a good rating. Check their profile completion and how long they've been on the platform. Always communicate through our secure messaging system.
We recommend using our secure payment system, PayPal, or meeting in person for cash transactions. Avoid wire transfers or sending money to unknown accounts. Always get a receipt for your purchase.
Always meet in public places like shopping centers, police stations, or busy cafes. Avoid meeting at private residences or secluded areas. Bring a friend if possible and meet during daylight hours.
Contact the seller immediately and document the damage with photos. If the seller doesn't respond or refuses to help, report the issue to our support team. We'll investigate and take appropriate action.
Use our advanced search filters, set up alerts for specific items, check the "New Arrivals" section, and follow sellers you trust. Compare prices across similar listings and don't hesitate to negotiate.
For Sellers
Tips and guidelines for successful selling
Use good lighting, take photos from multiple angles, show any defects clearly, and include a size reference. Clean your items before photographing and use a plain background. High-quality photos attract more buyers.
Research similar items on our platform, consider the item's condition, age, and demand. Price competitively but don't undervalue your items. Be prepared to negotiate and consider offering bundle deals.
Respond promptly and professionally, provide detailed answers, be honest about the item's condition, and use our secure messaging system. Keep all communication on the platform for safety and record-keeping.
Provide accurate descriptions, ship items quickly, communicate clearly, and follow up after the sale. Package items carefully and consider including a thank you note. Ask satisfied buyers to leave reviews.
Basic listings are free. Premium features like featured ads, bumping to top, and advanced analytics require a subscription. Payment processing fees apply when using our secure payment system.
General
Platform features and account management
Click "Register" in the top navigation, fill in your details, verify your email, and complete your profile. You can start browsing immediately, but you'll need to complete verification to post ads.
We use industry-standard SSL encryption, never share your personal data with third parties, and implement strict security measures. Your contact information is only shared when you choose to communicate with other users.
Use the "Report" button on any ad or user profile. Provide as much detail as possible. Our team reviews all reports within 24 hours and takes appropriate action to maintain platform safety.
Go to your profile page and click "Edit Profile" to update personal information, change password, manage notification preferences, and adjust privacy settings. All changes are saved automatically.
Contact our support team through the contact form, live chat, or email. We're available 24/7 and typically respond within 24 hours. You can also check our help center for more detailed guides.
Still Need Help?
Can't find what you're looking for? Our support team is here to help!